Shipping policy and refund policy

Shipping policy

WHEN WILL I SEND MY ITEMS?

All items are subject to a handling period before being shipped.
All of our products are shipped on demand (which means we do them as our orders arrive).
We can notify you by email when your items have been shipped.
The approximate time for shipping products is 15 to 30 calendar days from payment.

  • All items are subject to a handling period before being shipped.
  • All of our products are shipped on demand (which means we do them as our orders arrive).
  • We can notify you by email when your items have been shipped.
  • The approximate time for shipping products is 15 to 30 calendar days from payment.

HOW DOES FREE SHIPPING WORK?

Free shipping is for select items only. FREE promotional items do not qualify for free shipping.

WHEN WILL I RECEIVE MY ITEM ?

Feel free to contact us at info@todoecofriendly.uk, to verify if we can give you a faster or more specific delivery time when ordering, otherwise use the delivery time information below as a guide:

For all free or standard shipping orders, allow a delivery time of up to 3-5 weeks.

For all priority express shipping orders, customers should expect to receive their items in 15 to 30 calendar days. (Not available in some articles).

For all international shipments, please allow up to 8 weeks for delivery time.

DO YOU SHIP INTERNATIONALLY?

We offer international shipping.

HOWEVER, PLEASE NOTE …

Orders shipped to different parts may be subject to import taxes, customs duties, and fees applied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties, and fees, which are charged once a shipment arrives in the recipient’s country. The recipient must pay the additional charges for customs clearance; Todoecofriendly.es, has no control over these charges, nor Todoecofriendly.uk, can predict what they may be.

Customs policies vary widely from country to country; You should contact your local customs office for more information. When customs clearance procedures are required, it may cause delays beyond our original delivery estimates.

Where do my items come from?

Although our main offices are in Spain, some of our articles are in other countries, such as America, Australia and China.

WILL MY ITEMS SHIP IN A PACKAGE?

For logistical reasons, items from the same purchase will sometimes ship in separate packages, even if you have specified combined shipping. Keep this in mind when you receive deliveries.

WHY DO I NOT SEE MY TRACKING INFORMATION?

It is not uncommon for tracking information to NOT be displayed until providers have scanned your package. You can remain “blank” for up to a week after receiving your tracking link.

Returns or exchanges

To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

You have 7 days from the day you received your items to review and, if necessary, return or exchange your purchase from Todoecofriendly.es. To carry out the process, it is essential to contact info@todoecofriendly.uk

Your package must be postmarked no later than 7 days after delivery confirmation.

It is your responsibility to return the items to Todoecofriendly.es with the tracking confirmation of your return postage.

To complete your return, email us at info@todoecofriendly.uk and request a return of the items. All items must be mailed to our returns warehouse, located in Madrid, Spain.

There are certain situations where only partial refunds are granted (if applicable).

If your item is returned and the product is broken, damaged, torn, ripped, cut, or an item is missing, a refund will be given for those items that are in their original condition.
  If you only return part of the items you ordered, you will be given a refund based on what you have returned.
  Any item that is not in its original condition is damaged, torn, cut, or missing parts for reasons not due to our error.
  Any item that is returned more than 30 days after accepting delivery.
 We will always send you an email before granting a refund in these situations.

Any item of clothing must be original and not worn, damaged, torn or ripped, otherwise no refund will be granted.

We do not accept returns or exchanges if:

Items have been worn or washed
 Items have been altered
 Items are in any way defective, torn, cut or torn from original and salable condition
 Items do not have the original tags
 Items were a final sale item
 Follow these instructions when completing a return or exchange:

Pack unused and unwashed items with email confirmation or original receipt; We cannot exchange or refund them without them.
 Please write in detail which items you want to exchange.
 Contact us for a return mailing address.
 Refunds (if applicable)

Once your return is received and inspected, we will send you an email notifying you that we have received your returned item. We will also notify you of the approval or rejection of your refund. We generally process all refund requests within 48 hours of receiving your package. No refunds are issued for broken, missing, worn, torn, cut, washed, or altered items, or for items that are marked as Final Sale.

If approved, your refund will be processed and automatically applied to the same method of payment when purchasing the product. We cannot change refunds to a new or different payment method other than the one originally used in your order. Shipping is non-refundable, except in cases of shipping error.

A € 5.00 restocking fee per item applies to all returned packages

Exchanges (if applicable)

We only replace the items if they are defective or damaged. If you need to exchange it for the same item, please email us at info@todoecofriendly.uk, We do not replace any item which is damaged, forced or broken when assembling your items.

Todoecofriendly.es will send your exchanged product free of charge, only once (only for domestic use). Subsequent exchanges are the responsibility of the customer.

Todoecofriendly.uk, le enviará su (s) producto (s) intercambiado (s) dentro de las 24-48 horas posteriores a la recepción de su paquete. Si el artículo que busca está agotado, se lo notificaremos por correo electrónico.

We will only make refunds or exchanges for the following reason:

The items you receive are the wrong size and you have already checked our size charts.

Shipping

You will be responsible for paying your own shipping costs to return your items. We do not supply a return shipping package. If you paid the shipping costs when you bought from us, this cost is non-refundable. If you receive a refund, the cost you have paid to ship the item to you will be deducted from your refund.

Depending on where you live, the time it takes for your exchanged product to reach you may vary.

If you’re shipping an item over € 25, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

To request an exchange, contact us at info@todoecofriendly.uk. All returned items must be unused and returned in their original packaging.